Post Title: Enquiry Referral officer.
Team: Connect and Direct (CAD)
Location: Textile Hall, Bury.
Enquiry Referral Officer
Salary: Grade 8
Hours: 18.5 hours per week (2.5 days) between Mon – Fri. Working pattern to be agreed
1 x Permanent part time
This is an exciting opportunity for an Enquiry Referral officer (ERO) who wants to have the opportunity to develop themselves professionally and make a positive contribution to the work in Connect and Direct (CAD) which is the ‘front door’ of Adult Care Services.
You will need to have excellent communication skills, quick to learn, have a real can-do approach and demonstrate sound professional knowledge.
As someone who embraces change, you will positively support colleagues as well as other members of the team across CAD and work well with change and service developments.
The post holder will have the ability to effectively communicate with citizens, professionals, and carers, providing information and support to resolve as many enquiries as possible at the first point of contact and processing all contacts in line with agreed processes, procedures, and performance standards. This may include making referrals, signposting to other services, or distributing literature/information as appropriate. Most of the work will be over the phone, via email and letters with citizens, partner agencies alongside relevant others.
You will also need to have IT skills and, following appropriate training, be able to record/input information and negotiate around the Councils Electronic Recording system in line with current policies and procedures.
We will support your professional development with formal and informal supervision and provide opportunities to learn and develop skills on the job working closely with the wider operational team.
Normal hours of work are 18.5 hours per week based around the usual business working week.
The salary for this post is £13,210 to £14,385 per annum.
We support employees to work with agility, where appropriate for the post and service requirements.
Our Let’s Do It Strategy sets out a clear vision for Bury 2030, to work together and for improved outcomes for all.
The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment is subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities, and experiences they bring into the workforce and the wider community. Therefore, we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.
To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs
For an informal chat regarding the role please contact team manager, Diane Breddy on 07920116003 email d.breddy@bury.gov.uk or advanced practitioner, Maggie Taylor on 07583679366 email m.taylor@bury.gov.uk
Interview dates to be confirmed
For further information please see:
- Job description and person specification