Team: Customer Contact Team
Salary: Grade 8, £25,885 to £28,186 per annum
Hours: 36.25 per week
Post status: Permanent
Closing date: 12 noon Thursday 11 April 2024
We are looking for customer focused individuals to join our customer contact team; you must have experience of working within a busy customer contact related environment with excellent customer care skills along with a commitment to performance and excellent service delivery. You will require excellent keyboard, listening and questioning skills.
The position is in a busy Contact Centre agile working and regular days in the Town Hall, you will be responsible for dealing with telephone, email, web forms and face to face enquiries from members of the public across a range of services provided by the Council. You will be updating and accessing various council systems ensuring customer enquiries are completed at the first point of contact reducing the need for repeat contacts. Full training will be provided, and you will have the support of Team Managers.
Normal hours of work are 36.25 hours per week Monday to Friday 8.45am to 5.00pm.
A restricted flexi-scheme is in place subject to service demands.
The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment is subject to a satisfactory disclosure at the basic level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
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We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Interviews will be held at the end of April 2024 or the first week of May.
For further information please see: